Frequently Asked Questions

Yes, we are the only ones providing a 100% product delivery guarantee to our clients.

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If you are not pleased with our product, you can get your money back. Fenben Lab offers a 60-day refund policy, which means that you can return a product and get a refund during this period.

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Yes, we will certainly deliver your parcel. We will resend it to you free of charge.

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Yes, we will certainly deliver your parcel. If the parcel is lost during shipping, we will resend it to you free of charge.

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Fenben Lab assumes all costs associated with the 100% product delivery guarantee. We provide this guarantee free of charge to you.

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Yes, you will definitely receive the parcel. Our customer service staff will contact you to clarify the delivery address if there is any uncertainty about it.

If you notice an error in your entered delivery address, please contact our customer service staff immediately.

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Yes, you will definitely receive the parcel. Our customer service staff will contact you to clarify the delivery address if there is any uncertainty about it.

If you notice an error in your entered delivery address, please contact our customer service staff immediately.

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Yes, we will refund your money and cancel the order.

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Please contact our customer service staff to receive instructions on how to return the product.

We will refund your money as soon as the return procedure has been completed.

 

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Each batch of Fenben LAB Fenbendazol is analysed for purity and quality in an independent certified third-party laboratory.

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Fenben Lab assumes all costs associated with the 100% product delivery guarantee. We provide this guarantee free of charge to you.

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Follow the following steps to make an order on the Fenben Lab webstore:
1. Visit the ‘Shop’ section of the Fenben Lab website.
2. Choose one of the desired product categories – 444mg capsules, 222mg capsules, powder, or bulk powder.
3. Once in the product page, to the right of the product image you can see the red window. By clicking the box inside, you can choose the product variation that you want. Capsule choices: 30, 90, 180 or 360 capsules. You can choose powder in 25g, 100g or 250g containers. Larger amount of powder – 500g, 1000g or 2000g:

4. Once the desired variation and amount of the product is set, you can go ahead and click the yellow ‘Add to Cart’ button.
5. When all the products are chosen, you can visit your cart by clicking the red ‘Cart’ button at the top right corner of the page. Once your shopping cart summary slides out, press the red ‘Checkout’ button.

 

At checkout:

Step 1:

Enter your Billing information. If your billing address differs from your delivery address, press the checkmark next to the ‘Ship to a different address?’ text and enter your delivery address.

Step 2:

Choose the shipping method, if more than one option is available.

Step 3:

Choose the payment method between Credit/Debit Card payment, PayPal payment and Bank /Wire Transfer.
If you are having difficulties with the Credit/Debit Card payment method, please see the answer to the ‘I am trying to make an order and my card keeps getting declined. What can I do?‘ question at our FAQ page.
 

Step 4:

Press the ‘Place order’ button where you will be taken to the payment method completion page.
Once the payment is complete, your order will be complete as well.

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As we are a European company and our payment processor is from Europe, some banks, mostly from North America, block our orders.

There are few ways to resolve this situation:

  • The easiest way to make a payment is through the PayPal system. There is no need to have an account. Select PayPal as payment method, when you get redirected to PayPal, press the ‘Pay with Band Account or Credit Card’ button on the bottom of the window to pay with your card. Please see the image:
  • If you wish to pay only using the ‘Card’ payment option at checkout, please call your bank to inform them about this payment and ask to remove the limitation. Then place a new order.

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Step 1:

At checkout click the ‘Click here to enter your code’ text and the ‘Coupon code’ box appears.

Step 2:

Enter the discount code in the ‘Coupon code’ box and click the ‘APPLY COUPON’ button to the right of the box.

Your discount is now added to the subtotal. You can now see the final product price.

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PayPal has payment plan options. In checkout, select PayPal as payment method. When you get redirected to PayPal please log into your PayPal account and see if the ‘Buy now and Pay in 3’ payment plan is available as an option.

Please see the link below to check if it is eligible for you.
PayPal Pay in 3

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If you can not find your confirmation email, there might be a few reasons:

  1. The Email went to the “Spam” folder.
  2. If you are using Gmail, the Email might have gone to “Promotions” or “Social” folder.
  3. You might have made a typo while entering your email address while filling our your order.
  4. Email server issues occurred.
  5. The payment might have not gone through. Therefore your order was not completed.

If you received our order confirmation message in your Spam, Promotions or Social directory, please move the message to your Inbox.
You will then receive the delivery notification in your Inbox folder. This email will contain tracking number and courier information for your Fenben Lab order.

We are very sorry if the email went to your “Spam” folder. Even though this happens extremely rarely, we are doing everything we can so this does not happen again.

Thank you for your question.

You can find more detailed information in our Shipping subpage.

Please enter your country in the box and then you will see how long it will take you to receive your shipment by selecting free or paid shipping.

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We do not offer express shipping in the USA because we ship from the warehouse closest to you. Therefore, our product will reach you immediately in any case.

You can find more detailed information in our Shipping subpage.

Thank you for your question.

You can find more detailed information in our Shipping subpage.

Please enter your country in the box and then you will see how long it will take you to receive your shipment by selecting free or paid shipping.

Thank you for your question.

You can find more detailed information in our Shipping subpage.

Thank you for your question.

You can find more detailed information in our Shipping subpage.

Thank you for your question.

You can find more detailed information in our Shipping subpage.

Thank you for your question.

You can find more detailed information in our Shipping subpage.

Thank you for your question.

You can find more detailed information in our Shipping subpage.

Thank you for your question.

Yes, of course. We have Fenben Lab products in as many as 5 warehouses in the USA in different regional states. That is why our product will reach you from the nearest warehouse immediately.

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Yes, of course. We have Fenben Lab products in warehouse inside Ottawa, ON. That is why our product will reach you immediately.

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Yes, of course. We have Fenben Lab products in warehouse inside Bristol, UK. That is why our product will reach you immediately.

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Yes, of course. We have Fenben Lab products in warehouse inside Vilnius, Lithuania (inside the EU). Since Lithuania is in the center of Europe, our product will reach you immediately.

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Our Fenben LAB products in the American market on the Amazon platform are distributed under the name FenLAB. These are the same products with the original packaging, only the product presentation in the photo is different. If you use the Amazon platform to purchase our products, you can confidently buy as we guarantee the quality and authenticity of the FenLAB brand.

See on Amazon

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Even though you have provided your delivery address for receiving the parcel, sometimes deliveries are often made to the customer’s Mailbox or the nearest Parcel Locker, not the delivery address. You then receive tracking updates to your email address or phone.

If you do not receive tracking updates, please check the Spam or Promotions folder on your email account.

In case there is no information regarding the delivery of your shipment, we would kindly ask you to contact the local post office and provide your tracking number. They will provide you details of where you can pick up your shipment.

If your shipment is delivered to the Front Door or Front Porch, and you can not find it, please answer the questions below.
1. Maybe someone from your family received your package and forgot to mention?
2. Maybe one of your neighbours received it instead?
3. Is your delivery address below correct?

Contact us if your shipment can not be found, we will help you to promptly solve this situation.

Thank you for your question.

When you receive the shipment confirmation email from Fenben Lab, you can track where your shipment is by clicking on the ‘Track Your Order’ button.

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In our shop, we have arranged the fenbendazol products in boxes according to the size of capsules, not according to the number of capsules in the packaging. As a result, when a customer goes to the box for the desired weight of a product, they often do not notice that there is a wide choice of products.

In the box you can select the desired amount of fenbendazol and then, at the click of a button, you will see the actual price of the exact product you have selected.

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Quality of our product is number one for Fenben Lab team. With a continuing focus on it, we employ one of the best laboratories in the USA to provide a trustful and undeniable purity results. The detailed answer to this question can be found in the Third-Party Analysis Report by clicking on the icon.

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The 222mg capsules are size 1, which is 0.76 in or 19.4 mm in length (±0.76 mm). The 444mg capsules are size 0, which is 0.85 in or 21.7 mm in length (±0.76 mm). Please see the capsule size comparisons below.

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There are no fillers in Fenben Lab fenbendazol powder products.

The only ingrediеnt is 100% fenbendazol.

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There are no fillers in Fenben Lab fenbendazol capsule products.

The only ingrediеnt is 100% fenbendazol.

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Fenben Lab fenbendazol capsule shells are made of modified cellulose, which is plant-based.

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Yes, of course. Because the shells are made of modified cellulose, the capsule shells are fully biodegradable and environmentally friendly.

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Fenben Lab fenbendazol 222mg and 444mg capsule shells are made of identical material. They are made of modified cellulose, which is plant-based.

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The Fenben Lab fenbendazol 222mg and 444mg capsules use the same fenbendazol powder as the one sold as Fenben Lab fenbendazol powder. Their purity is identical.

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Fenbendazol itself is insoluble in water. The capsule shells in which fenbendazol is contained are water-soluble, so they cannot protect against direct contact with moisture.

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Fenben Lab fenbendazol capsules can be opened, but they do not open easily.

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A special ~222mg Measuring Spoon/Scoop is included in every Fenben Lab powder product. It is a great measure for 222mg Fenbendazol powder.

For weighing micro-measurements, milligram scales are used, which can be purchased online.

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One gram (g) is equivalent to 1 000 milligrams (mg).
Fenben Lab fenbendazol 250g Powder consists of 250 000 milligrams.

Fenben Lab fenbendazol powder is convenient to measure with a special ~222mg Measuring Spoon that is included in every Fenben Lab powder product.

Fenben Lab 25g powder / 0.88 oz / 25 000 mg / 112 spoons of 222mg fenbendazol.
Fenben Lab 100g powder / 3.53 oz / 100 000 mg / 450 spoons of 222mg fenbendazol.

Fenben Lab 250g powder / 8.82 oz / 250 000 mg / 1 126 spoons of 222mg fenbendazol.
Fenben Lab 500g powder / 17.64 oz / 500 000 mg / 2 252 spoons of 222mg fenbendazol.
Fenben Lab 1000g powder / 35.27 oz / 1 000 000 mg / 4 504 spoons of 222mg fenbendazol.
Fenben Lab 2000g powder / 70.55 oz / 2 000 000 mg / 9 008 spoons of 222mg fenbendazol.

Thank you for your question.

One gram (g) is equivalent to 1 000 milligrams (mg).
Fenben Lab Fenbendazol 250g Powder consists of 250 000 milligrams.

Fenben Lab Fenbendazol powder is convenient to measure with a special ~222mg Measuring Spoon/Scoop that is included in every Fenben Lab powder product.

Fenben Lab 25g powder / 0.88 oz / 25 000 mg / 112 spoons of 222mg fenbendazol.
Fenben Lab 100g powder / 3.53 oz / 100 000 mg / 450 spoons of 222mg fenbendazol.

Fenben Lab 250g powder / 8.82 oz / 250 000 mg / 1 126 spoons of 222mg fenbendazol.
Fenben Lab 500g powder / 17.64 oz / 500 000 mg / 2 252 spoons of 222mg fenbendazol.
Fenben Lab 1000g powder / 35.27 oz / 1 000 000 mg / 4 504 spoons of 222mg fenbendazol.
Fenben Lab 2000g powder / 70.55 oz / 2 000 000 mg / 9 008 spoons of 222mg fenbendazol.

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Fenben Lab  fenbendazol as a pure substance has the quality of being hydrophobic.
The modified cellulose capsule shells containing fenbendazol melt in water. However, fenbendazol itself does not melt in water.

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Pure Fenben Lab fenbendazol powder has the quality of being hydrophobic. This means that it does not melt in water.

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Fenbendazol is soluble in fat to some degree.

 

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The expiration date of our products is about 2 years, depending on the batch number.
If kept tightly closed in the freezer, the expiration date can extend significantly.

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Yes, of course. Fenben Lab fenbendazol products are stored in all warehouses under the recommended conditions.

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Fenben Lab fenbendazol capsules can be held in the refrigerator.

The capsules can not be stored in the freezer as the extremely low temperatures cause the shells to crumble.

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Fenben Lab fenbendazol powder can be held inside the refrigerator, as well as inside the freezer. 

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Fenben Lab fenbendazol products can be stored at room temperature, but we recommend storing them in the refrigerator.

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If the indoor humidity is below 60%, Fenben Lab fenbendazol capsules are not affected.

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Ffenben Lab fenbendazol powder is not affected by indoor humidity.

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We would also advise you to not throw away the Silica Gel packs because they are great at protecting the bottle contents from collecting humidity.

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If you do not plan to open the container constantly, the best thing to do would be to place the bottle in a dry, dark area, which is below 77 °F (<25 °C), equivalent to room temperature, e.g. a cabinet.

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Please make sure that the cap of the bottle is shut when storing it in the refrigerator. Repeated opening can cause the humidity inside the refrigerator to collect in the container. 

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