Frequently Asked Questions

How do I make an order?

Follow the following steps to make an order on the Fenben Lab webstore:
1. Visit the ‘Shop’ section of the Fenben Lab website.
2. Choose one of the desired product categories – 444mg capsules, 222mg capsules, powder, or bulk powder.
3. Once in the product page, to the right of the product image you can see the red window. By clicking the box inside, you can choose the product variation that you want. Capsule choices: 30, 90, 180 or 360 capsules. You can choose powder in 25g, 100g or 250g containers. Larger amount of powder – 500g, 1000g or 2000g:

4. Once the desired variation and amount of the product is set, you can go ahead and click the yellow ‘Add to Cart’ button.
5. When all the products are chosen, you can visit your cart by clicking the red ‘Cart’ button at the top right corner of the page. Once your shopping cart summary slides out, press the red ‘Checkout’ button.

At checkout:

Step 1:

Enter your Billing information. If your billing address differs from your delivery address, press the checkmark next to the ‘Ship to a different address?’ text and enter your delivery address.

Step 2:

Choose the shipping method, if more than one option is available.

Step 3:

Choose the payment method between Credit/Debit Card payment, PayPal payment and Bank /Wire Transfer.

If you are having difficulties with the Credit/Debit Card payment method, please see the answer to the ‘I am trying to make an order and my card keeps getting declined. What can I do?‘ question at our FAQ page.

Step 4:

Press the ‘Place order’ button where you will be taken to the payment method completion page.
Once the payment is complete, your order will be complete as well.

Thank you for your question.

I am trying to make an order and my card keeps getting declined. What can I do?

As we are a European company and our payment processor is from Europe, some banks, mostly from North America, block our orders.

There are few ways to resolve this situation:

The easiest way to make a payment is through the PayPal system. There is no need to have an account. Select PayPal as payment method, when you get redirected to PayPal, press the ‘Pay with Band Account or Credit Card’ button on the bottom of the window to pay with your card. Please see the image:

If you wish to pay only using the ‘Card’ payment option at checkout, please call your bank to inform them about this payment and ask to remove the limitation. Then place a new order.

Thank you for your question.

How to use Discount code?

Step 1:

At checkout click the ‘Click here to enter your code’ text and the ‘Coupon code’ box appears.

Step 2:

Enter the discount code in the ‘Coupon code’ box and click the ‘APPLY COUPON’ button to the right of the box.

Your discount is now added to the subtotal. You can now see the final product price.

Thank you for your question.

Is this fenbendazol really >99% clean?

Quality of our product is number one for Fenben Lab team. With a continuing focus on it, we employ one of the best laboratories in the USA to provide a trustful and undeniable purity results. The detailed answer to this question can be found in the Third-Party Analysis Report by clicking on the icon.

ANALYSIS REPORT

Thank you for your question.

What size capsule shells are used for 222mg and 444mg capsules?

The 222mg capsules are size 1, which is 0.76 in or 19.4 mm in length (±0.76 mm). The 444mg capsules are size 0, which is 0.85 in or 21.7 mm in length (±0.76 mm). Please see the capsule size comparisons below.

Thank you for your question.

What is the strength of the powder mg/g? You sell 222mg and 444mg capsules. What about the powder?

The strength of Fenben Lab Fenbendazol Powder is 1000mg/g (100% Fenbendazol).

The the same Fenbendazol is used in capsule and powder forms of Fenben Lab products.

Thank you for your question.

How do I measure the weight of the product?

A special ~222mg Measuring Spoon/Scoop is included in every Fenben Lab powder product. It is a great measure for 222mg Fenbendazol powder.

Thank you for your question.

How many 222mg scoops per bottle of Fenbendazol powder?

One gram (g) is equivalent to 1 000 milligrams (mg).
Fenben Lab Fenbendazol 250g Powder consists of 250 000 milligrams.

Fenben Lab Fenbendazol powder is convenient to measure with a special ~222mg Measuring Spoon/Scoop that is included in every Fenben Lab powder product.

Fenben Lab 25g powder / 0.88 oz / 25 000 mg / 112 spoons.
Fenben Lab 100g powder / 3.53 oz / 100 000 mg / 450 spoons.
Fenben Lab 250g powder / 8.82 oz / 250 000 mg / 1 126 spoons.

Thank you for your question.

Is this product fat or water soluble?

Fenbendazol has the quality of being hydrophobic. This means that it is not soluble in water.
This product is fat-soluble to some degree.

The capsule shells should melt in water.

Thank you for your question.

What is the expiration date of your current product? How do I store Fenben?

The expiration date of our products is about 2 years, depending on the batch number.
If kept tightly closed in the freezer, the expiration date can extend significantly.

Please note that only powder form of the product can be held in the freezer. Capsules can be held in the refrigerator.
Please see the tips for increasing the longevity of fenbendazol below.

Please make sure that the cap of the bottle is shut when storing it in the refrigerator. Repeated opening can cause the humidity inside the refrigerator to collect in the container. We would also advise you to not throw away the Silica Gel packs because they are great at protecting the bottle contents from collecting humidity.

If you do not plan to open the container constantly, the best thing to do would be to place the bottle in a dry, dark area, which is below 77 °F (<25 °C), equivalent to room temperature, e.g. a cabinet.

Thank you for your question.

Why is your product expensive?

In our shop, we have arranged the fenbendazol products in boxes according to the size of capsules, not according to the number of capsules in the packaging. As a result, when a customer goes to the box for the desired weight of a product, they often do not notice that there is a wide choice of products.

In the box you can select the desired amount of fenbendazol and then, at the click of a button, you will see the actual price of the exact product you have selected.

Thank you for your question.

How long will it take for my product to be delivered?

You can find more detailed information in our Shipping subpage.

Please enter your country in the box and then you will see how long it will take you to receive your shipment by selecting free or paid shipping.

Thank you for your question.

I made an order and did not receive an Email confirmation.

If you can not find your confirmation email, there might be a few reasons:

The Email went to the “Spam” folder.
If you are using Gmail, the Email might have gone to “Promotions” or “Social” folder.
You might have made a typo while entering your email address while filling our your order.
Email server issues occurred.
The payment might have not gone through. Therefore your order was not completed.

If you received our order confirmation message in your Spam, Promotions or Social directory, please move the message to your Inbox.
You will then receive the delivery notification in your Inbox folder. This email will contain tracking number and courier information for your Fenben Lab order.

We are very sorry if the email went to your “Spam” folder. Even though this happens extremely rarely, we are doing everything we can so this does not happen again.

Thank you for your question.

The tracking page says the product is delivered, but I did not receive it.

Even though you have provided your delivery address for receiving the parcel, sometimes deliveries are often made to the customer’s Mailbox or the nearest Parcel Locker, not the delivery address. You then receive tracking updates to your email address or phone.

If you do not receive tracking updates, please check the Spam or Promotions folder on your email account.

In case there is no information regarding the delivery of your shipment, we would kindly ask you to contact the local post office and provide your tracking number. They will provide you details of where you can pick up your shipment.

If your shipment is delivered to the Front Door or Front Porch, and you can not find it, please answer the questions below.
1. Maybe someone from your family received your package and forgot to mention?
2. Maybe one of your neighbours received it instead?
3. Is your delivery address below correct?

Contact us if your shipment can not be found, we will help you to promptly solve this situation.

Thank you for your question.

How can I find out where my Fenben Lab shipment is?

When you receive the shipment confirmation email from Fenben Lab, you can track where your shipment is by clicking on the ‘Track Your Order’ button.

Thank you for your question.

The bottle says FenLab, but no word of it being Fenbendazol or Fenben Lab.

Our Fenben LAB products in the American market on the Amazon platform are distributed under the name FenLAB. These are the same products with the original packaging, only the product presentation in the photo is different. If you use the Amazon platform to purchase our products, you can confidently buy as we guarantee the quality and authenticity of the FenLAB brand.

See on Amazon

Thank you for your question.

ANALYSIS REPORT

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